Don't Miss Out On The Lastest Fashion Footwear!

1. Is it safe to shop on getoneshoes.co.uk?

We know how important it is to securely store any of your personal information. It is safe to shop on getoneshoes.co.uk. It maintains the highest levels of security by using SSL encryption technology which is the most advanced security software currently available for online transactions.

 

2.How do I place my order?

To order an item on our website, please follow these steps:
* If you have found an item you would like to purchase, choose the desired size and click "ADD TO BAG". All added items will remain in your shopping bag until your order has been placed.
* If you would like to keep an item in your shopping bag and continue shopping, click "CONTINUE SHOPPING".
* If you would like to finalize your order, click on "ENTER CUSTOMER DETAILS" in your shopping bag.
* Follow the step-by-step instructions, which will guide you through the registration and payment processes until you receive an order confirmation.

 

3.How do I know if my order was successful?

After you have placed your order, you will see an order confirmation. This will also be sent to you via email. If you didn't get an order confirmation, please contact our customer service.

 

4.How can I check the status of my order?

You can login account and check the status of your order in the order history.

 

5.Is it possible to add an item to my order after it has already been placed?

Unfortunately, you cannot add any more items to your order after it has already been placed. If you would like to buy more items, you have to place a new order.

 

6.How can I pay online?

This is the most frequent payment method as it is fast and efficient. We accept MasterCard, VISA, JCB And PayPal.

 

7. What kind of selection do you have?

With over 1200 items available, getoneshoes.co.uk offers new selections online for you. We keep adding new styles to our site so that our selection is always fresh and up to date.

 

8.How can I track my order online?

Here we offer Standard Shipping and Expedited Shipping, the tracking number and link will be sent to you by email once the item has been shipped out.

 

9. How much is shipping fee to my country?

shipping fee: 8£

 

10. Is my personal information kept private?

Please be assured that we consider all of the information share with us to be completely private and confidential. At no point will getoneshoes.co.uk share, rent or sell your personal information without your consent.

 

11.I forgot my password. What should I do?

If you have forgotten your password, you can contact our customer service and we will email you your password.

 

12.What is your privacy policy?

Our website uses the security software Secure Socket Layer (SSL). This is an asymmetrical encrypting method used to protect your credit card information during transmission against interception and manipulation. All your information is treated confidentially.

 

13.I have further questions and would like to get personal assistance from your website. How can I get in touch with you?

Please contact our service team: Customer Service.
Should you require additional information, clarification of these procedures or, if at any time during the returns process you need assistance, please contact us. Our Customer Service team will be happy to guide you.

 

14.What should I do if I never received the shipment?

After we provided the Tracking Number, the customer should track the items online frequently to avoid the troubles unaware in the delivery process.

 

You can email our sales team directly on the lost shipment and we will investigate the case. Once we are convinced that the item was lost, we will replace a new shipment to you or refund. However, we will not be responsible for the lost if you have furnished incorrect information in the order form.